GOT QUESTIONS?
WE’RE HERE TO HELP

SOME FREQUENTLY ASKED QUESTIONS

We know that vehicle repairs can sometimes feel overwhelming, so we’ve put together answers to some of the most common questions our customers ask. Whether you’re unsure about insurance claims, want to know how long repairs take, or need details on costs, our FAQ section is here to give you clear, honest answers. And if you still need help, our friendly team is just a phone call or message away.

  • Yes, we work with all major insurers and can assist with every step of the claims process. From lodging the claim to communicating with assessors, we’re here to make it simple and stress free.

  • Absolutely. We’re happy to provide a detailed quote upfront so you can decide whether to lodge an insurance claim or pay privately. Our pricing is always fair and transparent.

  • Repair times vary depending on the damage, but we aim to complete most jobs as quickly as possible without compromising on quality. We’ll give you a clear time estimate when quoting and keep you updated throughout the process.

  • If you’re not at fault, we may be able to arrange a replacement hire car for you during repairs. Our team can help check your eligibility and organise this on your behalf. Terms and conditions apply.

  • Yes, we use the trusted Spies Hecker waterborne paint system for precise colour-matching and a flawless factory-quality finish. Whether it's a full respray or a small touch-up, your vehicle will look as good as new.